You can see many kids around the area joking on this common question that’s goes like, Why Fire Engines are red. And everyone comes up with an unexpected answer. But have you ever thought about the question seriously? There must be some reason why fire engines are red. Don’t you think?
If you want to make it in a riddled way, here we go:
Books are read by people, at the same time magazines are also read by people. When we add two with two, it becomes four and when we multiply four with three, it comes out to be twelve. Twelve inches is standard size for a ruler. Queen Elizabeth was a ruler in her times. Queen Elizabeth was also a ship in the name. Ships sail in the sea, at the same time fish also swim in the sea with their family. Finns are sported by fishes but Finns also fought with the Russians. The Russians are usually red and fire engines are Russian and that is the sole reason why they are red. Does it make sense?
I had used this long explanation when the situation ran out of my reach. The explanation looked to be very smooth and suave but when you start peeling it a bit, you will find an inconsistency and illogical approach in it.
The layers that existed in the explanation did not have any base to them, whatsoever. But it still solved the purpose. So where is the talent, what is the key to it? For many reasons, leadership remains the key. People have to possess leadership qualities in order to inspire action based on efforts. That is the sole attribute of a CEO.
Apart from leadership, another attribute that plays an important part in inspiring action is overall governance. The customer experience can only be improved if the facts are supported with some reasoning.
The clear sight between your work and customer’s experience plays an important role. We are pressing on the line of sight here, but the leaders can always improvise according to the situation. In the riddle that explained about fire engines being red, there was no particular line of explanation. It was all jumbled up but it still solved the purpose. However, there was a goal and we achieved it by following a muddle path along the way. The important part here is that the goal was achieved and the answer received.
However, the question here is whether the explanation really solved the purpose or not? Are we now aware why the fire engines are red? Always try to make sure that you have the business outcomes stated when you make efforts. The priorities must become important to the person and the purpose must be crystal clear. The fact of doing and why we are doing must be clear. Why would we care more if the fire engines are red?
As said by Peter Druckker that nothing can be less productive than making more efficient a thing that should never have been done. The riddle that we stated in the beginning also pressed on the process efficiency and customer effort. There can be a better path to reach the goal and going there like a serpentine does not always serve the purpose and make your customers happy by letting them jump to conclusions after jumping through hoods.
Try to keep things as simple as you can, so that the customer does not find it very difficult to trace out what you are trying to convey to them. Communication also plays a vital role here. Answering the question and at the same time, also communicating with the customers is very important aspect. Communication can hide your inefficiency when you are not sure what you are trying to convey and not even sure if you will be jumping to the conclusion soon. There should be real clarity in the communication and transparency shall follow. If there is no clarity, then the customers will be as confused as you are and this will make the situation more worse.
When you are confronted some logical questions and answering legitimately becomes important, you have to consider doing an analysis for the same.